“We are thrilled to welcome Mark Schwartz to ControlUp at such an exciting time for the company,” said ControlUp CEO Jed Ayres. “Mark’s proven track record in leading companies from start-up to global scale, coupled with his deep expertise in operational strategy and finance, including taking two companies public, will be instrumental in guiding ControlUp through its next phase of growth. With his expertise, we’ll advance our position as the leader in the fast-growing DEX category, uniquely innovating at the intersection of physical endpoints, virtual desktops, applications, endpoint security and help desk solutions to replace complex legacy products and deliver the automation and availability that enriches end user computing with unprecedented real-time visibility and productivity.”

Schwartz brings decades of experience to the ControlUp leadership team, having served in corporate attorney, entrepreneur, general counsel, chief financial officer, chief strategy officer, board member, and investor roles. He co-founded Fabrinet (NYSE: FN), a fiber optic and photonics technology company, taking it public and leading its growth to over $1 billion in revenue. More recently, he was CFO of the 3D printing hardware and software company Mark forged (NYSE: MKFG), leading it to its public offering in 2021. He has also held executive positions at companies including Trax, and Workhuman, specializing in scaling operations, managing global teams, and guiding strategic acquisitions. Schwartz’s expertise spans finance, legal, IT, HR, and corporate governance, with extensive experience in cross-border transactions and public offerings. He holds a Juris Doctor degree from the University of San Diego School of Law.

“I’m excited to join the great team at ControlUp and focus on driving the operational excellence needed to scale the company and solidify its leadership in the exploding DEX space,” said Schwartz. “My priority will be to enhance the efficiency and agility of our operations, ensuring we continue to innovate and deliver solutions that drive productivity gains for tech professionals and employees everywhere. By streamlining our processes and focusing on execution, we’ll position ControlUp for rapid growth and long-term success.”

As COO, Schwartz will report directly to Ayres, and manage the company’s finance, HR, legal and IT teams. Concurrent with the appointment of Schwartz, Danny Smid has been elevated to Chief Financial Officer (CFO) and Dana Eisen has been promoted to Senior Vice President (SVP) of Human Resources.

To learn more on how ControlUp optimizes productivity for the modern workspace, and to start your free trial, visit the website here.

To learn more about Mark Schwartz and the rest of the leadership team, visit the website here.

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DaaS Like a Pro Recognized ControlUp as the Most Used DEX Solution

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The post Mark Schwartz Named ControlUp’s Chief Operating Officer appeared first on Digital IT News.

The latest research from DaaS Like a Pro delivers valuable insights into the deployment and usage of DaaS solutions, revealing key trends in end-user computing (EUC) across both public cloud and on-premises environments. This annual report offers a comprehensive overview of the current state of the EUC industry, examining areas such as DaaS adoption, vendors, security, devices, operating systems, GPUs, and manageability. The findings shed light on the key challenges and initiatives that will define the DaaS landscape in 2024 and beyond.

“The DaaS Like a Pro team of experts continue to deliver a comprehensive analysis of the EUC ecosystem with practical guidance and analysis into all aspects of DaaS adoption,” said Simon Townsend, Field CTO, ControlUp. “It’s an honor to be recognized by this influential team as the leading DEX vendor with 24% of the report contributors using ControlUp solutions – double that of the No. 2 solution. This continues to showcase the real and tangible value customers receive from the ControlUp DEX platform with its ability to deliver true real-time visibility and automated remediation to improve DEX across any desktop, any application, anywhere.”

“A new approach is emerging for performance monitoring and analysis tools that goes beyond basic monitoring to encompass the broader Digital Employee Experience (DEX),” said the DaaS Like a Pro report authors. “This approach not only tracks performance but also examines user interactions, application usage, and overall satisfaction. This shift indicates that to truly optimize the digital experience, organizations need more comprehensive solutions that address the full spectrum of employee needs, beyond what traditional monitoring tools can offer.”

The research found that ControlUp is currently the leading DEX vendor with 14% of report contributors using ControlUp Real-Time DX and 10% using ControlUp Edge DX. Microsoft Intune / Endpoint Analytics follows with 12% usage and Citrix Analytics used by 10%.

The detailed report concludes that “the EUC and DaaS landscape is evolving rapidly, with public cloud migration, hybrid-cloud, security, platform transition, and DEX as key focus areas. By embracing innovation and maintaining cost efficiency, organizations can deliver secure, scalable, and efficient virtual desktop and application services, ensuring a competitive edge in the digital era.”

For additional insights from the DaaS Like a Pro research team access the full report here.

To get started with downloading a free trial of the ControlUp DEX Platform, please visit the website here.

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ControlUp and Nerdio Partner to Accelerate Microsoft AVD Adoption

82% of Enterprise Windows Endpoint Devices Are Not Running Windows 11 Per ControlUp Study

The post ‘DaaS Like a Pro’ Recognized ControlUp as the Most Used DEX Solution appeared first on Digital IT News.

“Our partnership with Nerdio goes beyond technology integration—it’s about empowering organizations to fully adopt and optimize Azure Virtual Desktop through strategic go-to-market programs,” said Simon Townsend, Field CTO, ControlUp. “By combining ControlUp’s true real-time DEX monitoring with Nerdio’s powerful automation capabilities, we are making it easier for businesses to deploy, manage, and optimize their Microsoft DaaS environments. This collaboration ensures that organizations can maximize the value of their investments, enhance employee experiences, and drive greater ROI through streamlined operations and actionable insights. Additionally, our joint go-to-market efforts offer a host of benefits that accelerate adoption, providing a smoother, more cost-effective migration path for businesses transitioning to Azure Virtual Desktop.”

“The combination of Microsoft Azure Virtual Desktop, ControlUp Real-Time DX, and Nerdio Manager for Enterprise is the ideal solution for reducing the cost and complexity of DaaS,” said Joseph Landes, Chief Revenue Officer, Nerdio. “This partnership accelerates the value of Azure Virtual Desktop for IT teams, offering tools that simplify management and monitoring while improving the digital employee experience.”

Building on a technology partnership initially announced in 2023, ControlUp and Nerdio are now expanding their go-to-market strategy to accelerate the global adoption of their integrated solution for Azure Virtual Desktop environments. Sales and marketing enablement initiatives include:

• Customer discount incentive – New joint Nerdio and ControlUp customers receive a 40% discount on each solution when purchased together.
• Co-selling initiatives – Collaborative sales strategies where ControlUp and Nerdio field teams jointly pursue opportunities with enterprise customers.
• Joint events, webinars and technical workshops – Joint participation in industry events, including AVD Tech Fest, and in-depth training sessions, including the ControlUp DEXe on the Road roadshow series where the companies deliver hands-on programs for end user computing best practices.
• Partner enablement programs – Training sessions and certifications for joint channel partners and managed services providers to promote and support the combined solution.

Nerdio Manager for Enterprise adds value on top of Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80%. ControlUp Real-Time DX collects real-time metrics to help IT teams identify, troubleshoot, and remediate problems before they negatively affect employees’ digital experience and productivity. The integration of the two solutions enables the automated deployment and configuration of ControlUp agents to Azure Virtual Desktop desktops directly from the Nerdio Manager for Enterprise console, providing customers with a simple, integrated solution for Azure Virtual Desktop management and monitoring.

For more information about ControlUp and Nerdio for Microsoft AVD or to download a free trial visit the website here. Plan to join ControlUp and Nerdio at ControlUp DEXe on the Road coming to a city near you?

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ControlUp believes this positioning reflects its commitment to and strength in improving the digital employee experiences across the endpoint landscape, from virtualized workspaces to physical endpoints, applications, unified communications, and endpoint security.

The ControlUp DEX platform equips IT teams with the tools to resolve issues quickly, proactively prevent tickets, and continuously deliver a superior digital experience to employees. ControlUp empowers IT teams with:

• True real-time visibility to monitor their virtual environments and physical devices with a uniquely short data capture interval of three seconds.
• Automated remediation with AI-powered insights that provide comprehensive monitoring capabilities across an organization for internal and remote employees, including automation, remediation, and proactive synthetic testing.
• Any desktop, any application, anywhere access to help IT teams address digital workplace challenges, regardless of use cases or existing technologies.

According to a recent review on Gartner Peer Insights, a customer in the retail sector remarked, “The end-to-end visibility allows us to have better insight into desktops/applications and alerts us of issues so that we can be proactive with resolving issues instead of reactive which enables for a better user experience.”

Another customer in the IT Services sector shared, “ControlUp Edge DX enables organizations to better serve their most costly resource. Their people! 70%+ of an organization’s costs can come from labor, and ControlUp enables you to understand how you can make the experience and productivity of your people even better no matter what device or location they work from.”

To learn more about the ControlUp DEX tools, visit the website here.

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Gartner definition of DEX tools:

Gartner defines DEX tools as those that “measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context surfaces actionable insights and drives self-healing automations, optimized support and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information”

Note: A complimentary copy of the 2024 Gartner Magic Quadrant for Digital Employee Experience (DEX) Tools will be available for download starting August 28, 2024, at the ControlUp website.

 Gartner® Magic Quadrant for Digital Employee Experience (DEX) Tools, Dan Wilson, Stuart Downes, Tom Cipolla, Autumn Stanish, Lina Al Dana, August 2024.

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Assessing endpoint devices before migrating to Windows 11 is a critical step before migrating to Windows 11, especially since most organizations need to complete this before Microsoft ends support for Windows 10 on October 14, 2025. Windows 11 requires specific device features and system requirements, including a 64-bit CPU, Secure Boot, and a TPM 2.0 chip, to ensure security and performance. Older devices lacking these features won’t support Windows 11, therefore, there is a need for early action. Delaying the transition can result in significant expenses and logistical challenges. Scrambling to upgrade in the eleventh hour could lead to increased costs and operational disruptions. Potential supply chain issues, like hardware shortages or shipping delays, could further complicate the transition as reported in the ControlUp study.

“The clock is ticking for enterprises to adopt the more secure and capable Windows 11, yet many organizations are stuck, unsure about their environment’s readiness,” said Simon Townsend, Field CTO, ControlUp. “But doing nothing is not an option. With more than four in five devices still needing to make the switch, now is the time to fully assess Windows 11 readiness to ensure a seamless transition with less downtime and disruption. ControlUp is simplifying this assessment with a new one-click widget that instantly identifies devices that are out of compliance with Windows 11 hardware requirements.”

“The last few years have forced organizations to continually re-evaluate their endpoints,” said Shannon Kalvar, IDC Research Director. “With the Windows 10 end-of-support date approaching, it’s imperative for organizations to plan their move into the next generation of operating systems and consider enabling AI on endpoints. Understanding an organization’s posture around this event, amidst the broader digital landscape changes, is critical to advancing their digital strategy.”

The new ControlUp Windows 11 readiness assessment tool is built into the company’s unified DEX solution for physical endpoints and apps. It delivers immediate assessment and insights into an organization’s Windows 11 readiness across an endpoint estate. The new tool is available for a limited-time free trial with a download of the ControlUp Edge DX 50-user VIP pack.

The ControlUp Windows 11 readiness data is compiled from a sample set of over 750,000 enterprise Windows devices managed by ControlUp as of early August 2024. More detailed data insights and trends, categorized by industry, company size, geographic location, and additional parameters, will be available soon. Learn more at https://www.controlup.com

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The post 82% of Enterprise Windows Endpoint Devices Are Not Running Windows 11 Per ControlUp Study appeared first on Digital IT News.

“In an era of hybrid work, the IT channel is ideally positioned to help organizations of all sizes deliver better digital employee experiences while still lowering end user computing costs and supporting workplace productivity,” said Cheryl Rang, Vice President Technology Solutions, Ingram Micro. “We are pleased to welcome the ControlUp DEX suite of solutions to our portfolio and further empower our ecosystem of channel partners to enhance computing experiences across North America better.”

The new relationship with Ingram Micro signals significant focus from ControlUp to scale success with its existing partners doing business with Ingram Micro, as well as efforts to earn the business of new partners.

“ControlUp is actively accelerating its go-to-market strategy to increase adoption of our DEX platform for the future of work,” said Jed Ayres, CEO, ControlUp. “Our relationship with Ingram Micro is a key move in this strategy as we extend our reach into the North American channel with a partner first mindset. With the expansive Ingram Micro distribution network behind us, we can fast-track our market share footprint and activate channel partners across the region with our industry-leading DEX management solutions.”

The ControlUp digital employee experience (DEX) platform equips IT teams with tools to quickly resolve issues, proactively prevent help desk tickets and minimize costs for virtual desktops, physical desktops and unified communications solutions including Microsoft Teams and Zoom. Providing comprehensive visibility across enterprise infrastructures, the ControlUp DEX platform delivers remarkable computing experiences for internal and remote employees using real time data, remediation, and automation.

“Robust and secure digital experiences are the cornerstone of building a thriving business, and no company empowers IT to deliver superior DEX better than ControlUp,” said Paul Kunze, CEO of IntraSystems LLC, a Boston-based provider of end user computing (EUC), cybersecurity, and managed services, with offices covering the East Coast. “We are thrilled that ControlUp solutions are now available through our Ingram Micro partnership. Together, they are making ControlUp’s DEX solutions easier and more accessible to sell and support for partners like us that are building advanced EUC practices.”

The distribution agreement between ControlUp and Ingram Micro represents a significant milestone for ControlUp and demonstrates shared commitment to enabling organizations to deliver more productive end user computing experiences. Learn more on how to join the ControlUp partner program.

To learn more about how ControlUp is at the forefront of the Digital Employee Experience (DEX) management in an in Era of Hybrid Work, visit the website here.

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The post ControlUp Announces New Distribution Agreement with Ingram Micro for DEX Solutions appeared first on Digital IT News.

“Today’s IT leaders need to be able to get off of the ‘break-fix treadmill’ so they can focus on the strategic, mission-critical initiatives that deliver greater business value,” said Simon Townsend, Field CTO, ControlUp. “They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first.”

Employee engagement has proven to be directly correlated to the value employees experience with their workplace technology. According to Forrester’s Future of Work Survey, 2023^[1], “…workers are much more likely to be engaged when they have the information, tools, and technology needed to do their jobs. Highly engaged employees are twice as likely to agree that they can easily access the information they need to do their job and report having the correct technology than workers with low engagement. They’re also twice as likely to report being satisfied when their collaboration tools are effective, and feel supported by their service desk.”

With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:

1. Advanced Employee Experience Dashboards and Scoring – ControlUp experience scores transform how IT organizations measure their operational excellence by focusing on the impact to the end user. Prioritizing faster issue resolution over simply collecting data, Edge DX dashboards enable IT admins to identify which devices or apps are causing issues and understand end users’ experience. The enhanced scoring system also works smartly—paying more attention to apps that users actively use. Additionally, data from VDI and DaaS sessions is integrated for comprehensive insights, score trends, and other important granular details.
   
   
2. Enhanced Employee Sentiment Surveys – Giving IT teams the ability to look beyond performance metrics into the data that drives employee engagement, Edge DX now delivers qualitative sentiment surveys. Introduces asset and survey libraries that are one-time, recurring, or on-demand. Surveys can be distributed in a randomized manner across the employee base, exclusively targeted with user exclusions, or segmented based on device groups.
   
   
3. GenAI-Powered Chatbot – Delivering intuitive responses based on conversational context, IT teams of any level expertise can get the insights they need into devices, unified communication and collaboration and installed applications with simple natural-language searches. The chatbot generated answers not only in text form but also various graphs, charts, tables, and maps.
   
   
4. Cost Savings Dashboard – To quantify the value of DEX initiatives, the ControlUp cost savings dashboard delivers insights into automations, remediation, and remote assistance sessions for physical endpoints, VDI, and DaaS to demonstrate time savings and IT labor costs for end user projects.

Availability
For more information and to start a free trial of the latest version of ControlUp Edge DX with these enhanced features and capabilities that were released earlier this month, visit the website here.

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¹ Forrester, Digital Employee Experience (DEX) Makes Engagement Likely, David Brodeur-Johnson, Tyler Castro with James McQuivey, PhD, Demi Starks, January 9, 2024.

The post ControlUp Edge DX Enhancements to Humanize DEX appeared first on Digital IT News.

In this role, Becca Chambers will lead end-to-end communications strategies that help customers, partners, and employees connect with ControlUp’s innovative products and vision for DEX. Chambers will be responsible for all of ControlUp’s global communications, including external media and analyst relations, internal communications, social media, executive communications, and brand storytelling.

“As our past two quarters have shown, ControlUp has the opportunity not only to lead the DEX market category but to define its evolution,” said Jed Ayres, CEO, ControlUp. “Our product value continues to set us apart, and we needed a marketing communications innovator with a proven track record to highlight our success and tell our story. Becca is more than we could have asked for, and we are thrilled to add her to our growing leadership team. Her communications expertise will no doubt be instrumental in reaching our goals for global expansion.”

Chambers is an in-demand thought leader and marketer specializing in technology scale-ups in the end user computer (EUC) and cybersecurity industries. With expansive experience ranging from Fortune 500 companies to early and late-stage ventures, new upstarts, and PE-backed enterprises, Chambers has a versatile skill set that has been integral to eight successful tech M&A transitions from both the buyer and seller perspectives. She is highly regarded for creating and elevating exceptional teams, as well as deftly navigating complex change and crisis scenarios.

“Digital employee experience has never been more important, and we’re in a moment in the global workforce where employers that get this right will outpace their competitors,” Chambers said. “An effective employee experience is no longer a ‘nice-to-have’—it’s a must. As a communications leader, I’ve always been passionate about creating strong, inclusive employee experiences through communications and engagement. The opportunity to combine my passion for employee experience with ControlUp’s mission to deliver a superior digital employee experience is a gift. I’m thrilled to join an exceptional team and look forward to telling our exciting story to the world.”

Well known for her advocacy of neurodiversity in the workplace, Chambers has been featured in publications including The Wall Street Journal, The New York Post, Forbes, and Fast Company, among others. She’s a regular podcast guest where, in addition to speaking about the competitive advantages of neurodiversity in the workplace, she also passionately advocates the value of elevating communications leaders to the C-suite. Her advocacy also extends to pancreatic cancer, where Chambers leads the Marketing Communications team for the San Francisco Affiliate of the Pancreatic Cancer Action Network (PanCAN), and has helped raise nearly a million dollars for pancreatic cancer research since 2018.

Prior to joining ControlUp, Chambers served as SVP of Global Brand and Communications for Alludo, leading brand and communications for it and its subsidiary brands like Parallels, WinZip, CorelDRAW, and MindManager. Chambers has also held leadership positions at Ivanti, MobileIron, Idaptive, Centrify, and McAfee (Intel Security), and currently serves as a board advisor to multiple cybersecurity startups.

As Chief Communications Officer at ControlUp, Chambers reports to Steven Hua, Chief Marketing Officer. To learn more about Becca Chambers and the ControlUp leadership team, visit the website here.

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ControlUp’s Secure DX Cuts Risk while Boosting Compliance and Productivity

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The post Becca Chambers Appointed as ControlUp’s Chief Communications Officer appeared first on Digital IT News.

Endpoint security risk has never been greater. Employee devices, increasingly used in remote and hybrid work environments, have expanded attack surfaces, leaving enterprises prone to threats and breaches. Organizations face mounting, high-risk security vulnerabilities stemming from misconfigurations, account hijacking, unauthorized access, insecure interfaces, and more. The problem is real: nearly 70% of organizations admit they have experienced at least one cyber attack through an internet-facing asset.

“Never-ending waves of increasingly critical cybersecurity threats have IT overworked and frustrated, particularly related to the gaps in security at the endpoint,” said Asaf Ganot, ControlUp Executive Chairman and Co-Founder. “In response to this growing need, ControlUp is leading the expansion of the DEX market category to include security and compliance insights that will improve both IT and employee productivity. By providing deeper visibility into security data, IT can easily elevate their security posture and detect, prioritize, and remediate even the toughest security problems on thousands of devices in real time. As a result, our customers can deliver a more secure and high-performing experience for their employees.”

Secure DX is a real-time scanning, detection, and remediation solution for a more secure digital employee experience. Designed to enhance the security of Windows OS-based devices and applications, Secure DX enhances IT security by scanning and addressing vulnerabilities in real time, ensuring compliance and reinforcing desktop security. The impact: a safer, elevated digital employee experience aligned with organizational goals for robust cybersecurity and enhanced operational resilience. Secure DX provides the following features:

• Real-Time Detection. Collect inventory of operating systems (OS) and applications to find vulnerabilities, detect missing and outdated patches, and identify compliance risks on endpoint devices.
• Smart Prioritization. Easily understand prioritization through an intuitive scoring system for remediation based on the exposure and risk to users, devices, and applications.
• Continuous Remediation. Fix misconfigured OS and applications automatically with modern patch management when enrolling new devices or identifying new vulnerabilities.

This is an increasingly urgent issue that IT teams need to address. As a leading industry analyst told VentureBeat, “many security teams today deal with staffing and skill shortages, and automating critical processes such as vulnerability management can aid such use cases… Anything that removes manual effort is always helpful [and]dealing with today’s threat volume is almost impossible without automation. Scanning for assets and vulnerabilities on them, is the most common process that is fully automated today.”

Availability and Trial:

Secure DX is now available as an option for Edge DX customers. It is ControlUp’s proven solution for real-time monitoring of local and remote physical endpoint devices and apps. To learn more about Secure DX and get a free trial, visit the website here.

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The post ControlUp’s Secure DX Cuts Risk while Boosting Compliance and Productivity appeared first on Digital IT News.

Following the announcement of Citrix’s acquisition of Vast Limits GmbH and the inclusion of its uberAgent product in the new Citrix Platform License, ControlUp and Citrix are underscoring their longstanding partnership to deliver real-time visibility and insights into Citrix performance and virtual desktop health. ControlUp customers will benefit from a tremendous amount of detailed Citrix and NetScaler data regarding performance and security, which can be exported to ControlUp DEX Platform’s data insights and remediation.

“With uberAgent, our partnership with ControlUp will continue to deliver even greater data insights and remediation for our mutual customers,” said Sridhar Mullapudi, Executive Vice President and General Manager, Citrix, a business unit of Cloud Software Group. “Data from the uberAgent client can be easily exported to the ControlUp solution.”

For Citrix Universal environments, the ControlUp DEX Platform delivers a scalable, simple to manage, cloud native solution that doesn’t require customization expertise or additional data hosting licenses. Offering deep Citrix VDI and DaaS analytic metrics and simple-to-use dashboards, it makes delivering a superior Citrix user experience easy.

“Citrix environments of every size put their trust in ControlUp to deliver a remarkable user experience that accelerates business performance,” said Jed Ayres, CEO, ControlUp. “We will continue to deliver on this technology promise for customers of both Citrix Universal and Citrix Platform, and plan to take advantage of the additional insights and technology connections that will result from the integration of uberAgent into the Citrix platform solution.”

With millions of Citrix endpoints under management, ControlUp enables IT teams to identify and diagnose issues promptly, highlighting challenges and remediating them as they arise. By leveraging ControlUp’s monitoring and automated remediation capabilities, IT teams can improve Citrix performance and enhance organizational productivity, ultimately ensuring optimal user experience.

For more information on using ControlUp DEX Platform and Citrix with the integration of uberAgent, and to access a free trial, visit the website here.

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The post Citrix’s uberAgent Acquisition with Partner ControlUp Enhances DEX appeared first on Digital IT News.