Catchpoint – Digital IT News

AppAssure Ensures Performance and Resilience for Critical Applications

Taylor Graham — Tue, 22 Oct 2024 18:30:50 +0000

Catchpoint introduced AppAssure, a streamlined solution aimed at boosting the digital resilience of top-tier applications. This new offering gives IT teams a fast, easy-to-deploy, and affordable way to gain full visibility into the entire Internet Stack affecting application performance, significantly enhancing their ability to ensure uptime and optimize user experience.

Every week we read news about critical applications failing users. IT departments are still plagued by too many incidents and war rooms that disrupt their operations, requiring the top experts in each field to stop everything to try to pinpoint the root cause of incidents. According to a Forrester report, in the month before the study, 37% estimated their companies lost between $100,000-$499,000, and 39% lost $500,000-$999,999 due to internet disruptions.

Large enterprises usually have dozens of Tier-1 applications that are critical for the business, especially as everything becomes digital. According to the Catchpoint Internet Resilience Report, 97% of respondents say a reliable, resilient Internet Stack is of utmost importance to their business success. Every second of slowness or downtime costs the business money, trust, and reputation. Some examples of critical applications ideal for AppAssure include:

E-commerce websites, SaaS applications and their mobile counterparts
Vendor ordering and management systems, EDI, and other supply-chain applications
Electronic Payment, credit card processing, banking and treasury apps
Operational applications: logistics, travel applications, fleet management
Hospital systems: HER, point of care systems, care management protocols, etc.

“The main reason why application teams are failing is because in today’s cloud-centric world where everything is distributed and service-oriented, these teams don’t have visibility into how the dozens of external dependencies across the internet are impacting their application,” said Mehdi Daoudi, co-founder and CEO of Catchpoint. “These teams are myopically focused on collecting ever more logs, traces, and events, while ignoring the internet stack which includes cloud providers, APIs, EDGE devices, ISPs, Site-to-site connectivity, CDNs, DNS, and dozens more. AppAssure is a game changer for these teams.”

AppAssure changes all this by providing a turnkey solution, quickly deployed to eliminate the guesswork of performance and resilience monitoring. It grants you access to all the power of Catchpoint IPM in an all-in-one cost-effective package that simplifies setup and management, ensuring your critical applications are resilient—without burdening your internal teams.

AppAssure incorporates unique AI-powered capabilities designed to ensure the resilience of your mission-critical applications. A few key benefits include:

Real-World User Experience Monitoring: Leverage thousands of last-mile, wireless, backbone, and cloud nodes across more than 100 countries to monitor applications from the user’s perspective.
Live Global Dashboard: Gain visibility into global internet and cloud service uptime and performance, covering ISPs, DNS, CDN, IaaS, PaaS, SaaS, SECaaS, Martech components, and more.
Comprehensive Metrics: Access detailed performance and availability data for any API, both internal and external.
Networking and Routing Insights: Monitor the entire path from the user, through the backbone, to your servers and internal network. Includes real-time BGP monitoring from front-end to origin to backend servers.
Visual, Interactive Application Map: View current and historical performance and availability with an interactive, real-time map of your Internet Stack, enabling detailed drilldowns.
Complete Dashboards and Alerts: Utilize a full suite of dashboards, alerts, and reports to keep track of performance, what requires immediate attention, and SLA tracking.
Seamless Integrations: Integrate with APM systems, CI/CD pipelines, alerting systems, Open Telemetry, or export raw data to other operational intelligence platforms.
Expert Support: Benefit from initial setup, configuration, and training by an experienced internet resilience team.

AppAssure is fully customizable based on the complexity of the application and the specific monitoring needs of the business.

The goal is to simplify implementation and day-to-day operations, eliminating the need for installations, agent deployments, or distractions to customer’s technical teams. It’s a full-service solution delivering instant insights and business value:

Resilience: Uncover opportunities to enhance performance and availability.
SLO and SLA Compliance: Track Service Level Objectives and monitor vendor SLAs for increased accountability. Monitor XLOs (Experience-Level Objectives).
Rapid Issue Resolution: Reduce Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR), minimizing disruptions and the need for War Rooms.
Team Alignment: Reduce finger-pointing and streamline responses to outages, minimizing business impact. Invest resources in fixing the problem, not in finding the problem.
Fully Managed Service: No installations or training required, ensuring a hassle-free experience. A fully-managed Monitoring-as-a-Service model is also available.

To learn more about AppAssure from Catchpoint and how it enables resilience and performance for Tier-1 applications, visit the website here.

Live Internet Outage Map for Real-Time Internet Health Released

The post AppAssure Ensures Performance and Resilience for Critical Applications appeared first on Digital IT News.

Live Internet Outage Map for Real-Time Internet Health Released

Taylor Graham — Thu, 11 Jul 2024 17:30:29 +0000

Catchpoint announced the release of a powerful, free live Global Internet Outage Map. This AI-powered dashboard offers a real-time overview of the health of hundreds of global internet services essential to daily life.

The free, interactive tool provides anyone with quick visibility into outages that may be impacting businesses, sites, or other internet services. The Live Internet Outage Map is available to everyone – no registration required – and provides real-time, global data from the past 24 hours, sampling hundreds of services monitored by Catchpoint’s powerful Internet Sonar capability, which provides deeper insights for paying customers.

The global health map provides valuable insights into the health of many Internet services and platforms, including social media (Instagram, LinkedIn, Facebook, etc.), eCommerce (Amazon, Apple, Walmart, etc.), finance (Visa, PayPal, Bank of America, etc.), entertainment (Netflix, Disney Plus, Spotify, etc.), travel (airlines, hotels, booking sites, etc.), and more. This access empowers users with critical, up-to-the-minute information on Internet performance and stability around the world.

The Live Internet Outage Map empowers users to proactively respond to outages that could disrupt business operations. Unlike other trackers that rely on delayed, crowd-sourced reports, Catchpoint’s map utilizes data from millions of real-time tests conducted on the world’s largest independent active observability network. This results in an AI-powered real-time, interactive status report.

Key Benefits of the Live Internet Outage Map:

Real Data, Not Crowd-Sourced: The map relies on comprehensive, real-time data from advanced tests, instead of subjective user reports, ensuring accuracy and reliability free from human error.
Live Updates with No Delay: Users receive immediate outage information without waiting for third-party providers to post (often) delayed reports, providing timely insights when they are needed most.
Accuracy from Millions of Tests and Billions of Data Points: Our data is derived from numerous tests run on Catchpoint’s industry-leading Global Observability Network and curated by our advanced AI correlation engine, a powerful combination unmatched by any other service.
Reduction of False Positives: Internet Sonar’s AI analytics engine carefully examines outage data to validate results, avoiding inaccuracies that can mislead decision-making.

Global Internet Leaders – including the top CDNs, ISPs, cloud hyperscalers, and online retailers – rely on Catchpoint Internet Performance Monitoring to run their business and to ensure the performance and resilience of their services. The Internet Outage Map relies on the same technology to provide accurate, real-time data to everyone.

“With the release of our Live Internet Outages Map, Catchpoint is delighted to be able to offer to the community for free, real-time, global insights into the health of some of the world’s biggest Internet platforms, from Facebook to Amazon,” said Mehdi Daoudi, CEO of Catchpoint. “By providing a subset of the features from Internet Sonar, we hope to provide businesses the insights they need to answer the question, ‘Is it me or something else?’ Visibility into the health of Internet Infrastructure, SaaS, and MarTech is key to staying competitive.”

The full version of Internet Sonar monitors thousands of additional Internet services in additional categories, including Internet Infrastructure (AWS, Azure, Google Cloud, etc.), SaaS (AlaaS, UCaaS, SECaS, etc.), Marketing Technology (analytics, ad serving, video, etc.), API and Developer Tools and more. The full platform also allows for customizable timeframes, generates detailed notifications, and integrates seamlessly with various systems via webhook or API. These alerts significantly reduce Mean Time to Identification (MTTI) and Mean Time to Resolution (MTTR), streamlining incident diagnosis and resolution.

Check out the new, free Live Internet Outages map for a preview of Internet Sonar capabilities at the website here.

Remote Reboot Service Introduced by Nitel to Restore Network Issues

The post Live Internet Outage Map for Real-Time Internet Health Released appeared first on Digital IT News.

2024 SRE Report Reveals Current Status of Site Reliability Engineering

Taylor Graham — Wed, 10 Jan 2024 14:03:02 +0000

Catchpoint has released its extensive annual report on site reliability engineering; 2024 SRE report. This industry-leading report is based on the knowledge and perspectives of over 400 professionals within the global IT community, encompassing a diverse group of reliability practitioners, managers, architects, and executives. The report underscores the ongoing and crucial significance of Site Reliability Engineering (SRE) as a community of practice for enterprises in the delivery and monitoring of digital services and applications.

Now in its sixth year, Catchpoint’s 2024 SRE Report is considered the trusted resource for catalyzing innovative business conversations and infusing IT practitioner experiences into professional research. As digital transformations accelerate with new technologies and platforms, SRE stands as the foundational pillar supporting these dynamic business ecosystems.

“With exponential growth in digital services year over year, reliability doesn’t just remain essential; it’s a paramount feature of any system,” said Mehdi Daoudi, CEO and co-founder of Catchpoint. “Our report findings demonstrate the importance of SRE’s foundational role at enterprises and how practitioners are evolving their mindsets and business practices in new and exciting ways for optimized control and visibility.”

In fact, the report revealed a notable trend: shifting of responsibilities across traditional control boundaries becoming normal, creating new business opportunities for speed and innovation.

“To navigate today’s complex, dynamic business environments, SRE is imperative for success,” Daoudi continued.

Key findings from the report included:

64% agree that monitoring productivity or experience-disruption endpoints – even if outside their control purview – is required: showcases paradigm shift in how reliability practitioners now think about visibility
47% say learning from incidents (LFI) has the most room for improvement in overall incident management activities: discusses the universal business opportunity of dedicated, protected learning for companies of all sizes
53% said AI will ‘make my work easier’ and only 4% felt AI ‘will replace them’: explores how this perspective varies by organizational rank
24% of organizations have breached a contractual service level agreement in the last 12 months: recommends relationship between IT objectives and business outcomes
81% of organizations have two or more types of telemetry feeding their observability frameworks and 43% have four or more: confronts the fallacy of single tools being able to provide visibility for all stacks
23% of individual contributors declare being proud of their work was most important; whereas, in an example of rank dissension, 28% of management said being efficient was most important: highlights values and discusses year-over-year benchmarking data

Methodology: Catchpoint’s 2024 SRE Survey collected over 400 voluntary responses in June 2023, forming the basis of the report’s insights.

For more information about the 2024 SRE Report visit Catchpoint’s website. A panel discussion about the findings will take place in a webinar on January 24^th.

Event KPI Periodic Table Introduced for Measuring Event ROI

The post 2024 SRE Report Reveals Current Status of Site Reliability Engineering appeared first on Digital IT News.